Call Center - Contact Center - Business Center - OFFSHORING

Offshoring could cost 38,000 jobs

The Irish Congress of Trade Unions has estimated that as many as 38,000 service sector workers could lose their jobs as employers shift work offshore, writes RTE News.

HR pressures in India’s booming offshoring sector

The major HR challenge facing multinational companies offshoring to India is not in recruiting, but in the retention of talent in a growth market, according to Watson Wyatt.

'Firms offshoring to India urged to review security'

UK firms using Indian IT and back-office facilities are being urged to upgrade their security in the wake of a suspected terrorist attack on Bangalore, the country’s technology hub and a popular offshore destination for Western firms, writes IT Week.

Offshoring fuels growth of contact centres in AP

The number of contact centres in the Asia-Pacific is expected to grow at a compound annual growth rate (CAGR) of 9.1% over the next five years to reach 39,247 contact centres by end of 2011 says global growth consulting firm Frost & Sullivan. The Edge Daily publishes the details.

'Australia poised to attract outsourcers'

WITH cheaper office rents than Mumbai and cheaper accountants than London, Australia could reverse the trend of jobs flooding overseas, writes Anneli Knight. Do you agree?

Offshoring affects more complex U.S. jobs

The practice of transferring American jobs to lower-cost countries, called offshoring, is moving up the food chain. It's no longer just software programming and help desks that are being sent to India and elsewhere in Asia, writes the Philadelphia Inquirer.