Call Center - Contact Center - Business Center - OFFSHORING

'Onshore offshoring arrives to fill gaps among IT specialists'

The Guardian writes that British companies are looking abroad to attract information technology specialists to plug skills gaps at home - with India a top destination for industry head-hunters.

Globalization of Knowledge Work Threatens 2.4 Million Canadian Jobs

According to a PricewaterhouseCoopers's report "Canada needs to become more productive and focused to protect and enhance 2.4 million knowledge services jobs potentially affected by global competition, while, at the same time, seize the opportunities offshoring, in some circumstances, presents".

Central & Eastern Europe a 'compelling' nearshore customer service outsourcing option for the West

Research by independent market analyst Datamonitor reveals the number of call center agents based in Central and Eastern Europe (CEE) servicing Western businesses' customers from the UK through to Scandinavia, Italy, Germany, Spain and others, will more than treble from 1,900 in 2004 to 6,400 in 2008.

Indian tier III cities

According to a recent Jones Lang LaSalle report quoted by Indian Infoline "Ahmedabad, Chandigarh, Indore, Kolkata and Nagpur are the Tier III cities in India which are best positioned to emerge as major centres for the offshoring of activities by IT companies over the next five years". Why is that?