According to a PricewaterhouseCoopers's report "Canada needs to become more productive and focused to protect and enhance 2.4 million knowledge services jobs potentially affected by global competition, while, at the same time, seize the opportunities offshoring, in some circumstances, presents".

The 2006 Offshore Customer Management International Conference will appeal to companies already engaged in offshore deployments but looking for mature and detailed assessments of new deployments, hot locations and emerging trends. Those new to offshore contact centres and BPO will be able to experience the realities of offshoring at first hand and network with the world's offshoring community.






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