Research by independent market analyst Datamonitor reveals the number of call center agents based in Central and Eastern Europe (CEE) servicing Western businesses' customers from the UK through to Scandinavia, Italy, Germany, Spain and others, will more than treble from 1,900 in 2004 to 6,400 in 2008.
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Upcoming summit » 
The European Outsourcing Association’s 3rd Annual Conference - 15th-16th May 2006
OUTSOURCING AND SHARED SERVICES
This conference presents an excellent opportunity for users and providers from a cross-sector of industries to listen, debate and partake in top-level strategic discussion with an outstanding line up of user-side speakers with first-hand experience of outsourcing and shared service projects. For more information visit www.marketforce.eu.com or call on +44 (0) 20 7608 0541 or email: conferences@marketforce.eu.com.
EMRG's 6th Annual BPO Offshore Conference, London, June 29th, 2006.
GLOBAL SOURCING - THE NEXT WAVE
Join senior executives from some of the world's largest companies and hear how they have improved customer service, enhanced operational efficiency and reduced cost by outsourcing business processes to offshore locations. Speakers from: Nestle, Centrica, Barclays Bank, Zurich Financial Services, Marsh, Jet2.com, Redcats, France Telecom. Topics: Front Office (Customer Contact) / Back Office (F & A/ Transaction Processing).
For further details send an email to info@emrgind.com or call 44 (0) 207 397 8338
The 2006 Offshore Customer Management International Conference will appeal to companies already engaged in offshore deployments but looking for mature and detailed assessments of new deployments, hot locations and emerging trends. Those new to offshore contact centres and BPO will be able to experience the realities of offshoring at first hand and network with the world's offshoring community. Quotations »
News Headlines » - • Offshoring and IT skills gap leave UK lagging behind Silicon.com
- • Training seen as a way to counter offshoring Computerworld
- • Firms demand offshore in outsourcing deals Infomatics
- • Enlarged EU to attract offshoring Infomatics
- • Exploding The Myths Of Offshoring Forbes
- • Offshoring dos and don'ts Silicon.com
- • Major creators of offshore outsourcing, like Datamonitor and McKinsey, play the role of Giorgio Armani and Calvin Klein. Europe Contact Center
- • Service offshoring takes off in Europe UNCTAD
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