"France is relatively new to offshoring, but the trend will probably accelerate as French companies try to keep pace with foreign competitors that increasingly send service jobs to countries", according to The McKinsey Quarterly.
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The 2006 Offshore Customer Management International Conference will appeal to companies already engaged in offshore deployments but looking for mature and detailed assessments of new deployments, hot locations and emerging trends. Those new to offshore contact centres and BPO will be able to experience the realities of offshoring at first hand and network with the world's offshoring community.
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