Call Center - Contact Center - Business Center - OFFSHORING

Offshoring versus Security

Mark Kobayashi - Hillary writes that "The rise in offshore outsourcing as a tool for organisations to deliver IT services is another area where organisations can create weak leaks in their internal security structures."

A year has passed and what has changed?

The Information Technology Association of America (ITAA) published on May 2004 a study on The Comprehensive Impact of Offshore IT Software and Services Outsourcing On the U.S. Economy and the IT Industry. Do you still agree with their view?

McKinsey Article: How France can win from offshoring

"France is relatively new to offshoring, but the trend will probably accelerate as French companies try to keep pace with foreign competitors that increasingly send service jobs to countries", according to The McKinsey Quarterly.

Companies Considering Offshoring Must Carefully Weigh Risks vs. Rewards

The report "Thinking Offshoring Through: A Framework for Decision Makers" by The Conference Board reveals that unless corporate leaders address the full spectrum of offshoring challenges, underperformance will only grow – and the impact on corporate operations will be significant.

Lloyds TSB stops offshoring to India'

Union Network International says Lloyds TSB has put on hold plans to offshore further general insurance jobs, following a pilot. Do you agree with this decision?