The report "Thinking Offshoring Through: A Framework for Decision Makers" by The Conference Board reveals that unless corporate leaders address the full spectrum of offshoring challenges, underperformance will only grow – and the impact on corporate operations will be significant.

The 2006 Offshore Customer Management International Conference will appeal to companies already engaged in offshore deployments but looking for mature and detailed assessments of new deployments, hot locations and emerging trends. Those new to offshore contact centres and BPO will be able to experience the realities of offshoring at first hand and network with the world's offshoring community.






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