The Information Technology Association of America (ITAA) published on May 2004 a study on The Comprehensive Impact of Offshore IT Software and Services Outsourcing On the U.S. Economy and the IT Industry. Do you still agree with their view?
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The 2006 Offshore Customer Management International Conference will appeal to companies already engaged in offshore deployments but looking for mature and detailed assessments of new deployments, hot locations and emerging trends. Those new to offshore contact centres and BPO will be able to experience the realities of offshoring at first hand and network with the world's offshoring community.
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