According to the National Association of Software and Service Companies, "Outsourcing IT, IT-enabled services (ITeS) and business process (BPO) work to India has helped firms achieve cost savings.

The 2006 Offshore Customer Management International Conference will appeal to companies already engaged in offshore deployments but looking for mature and detailed assessments of new deployments, hot locations and emerging trends. Those new to offshore contact centres and BPO will be able to experience the realities of offshoring at first hand and network with the world's offshoring community.