According to a study sponsored by Bernstein Research and Everest Research Institute «offshoring, more than any other factor, is driving growth and profitability among the large IT outsourcing services providers - raising the question of whether the traditional IT services providers that have yet to fully embrace offshoring as part of their service offering should step up their investment in these capabilities». Business Wire has the details.

The 2006 Offshore Customer Management International Conference will appeal to companies already engaged in offshore deployments but looking for mature and detailed assessments of new deployments, hot locations and emerging trends. Those new to offshore contact centres and BPO will be able to experience the realities of offshoring at first hand and network with the world's offshoring community.





