Visit our spanish editionMost experts see no end in sight to the offshoring trend, as growing numbers of companies seek the cost savings and competitive advantage offshoring promises.
But with an estimated half of all offshoring operations destined to fall short of expectations, companies are under increasing pressure to calculate the risks – not merely the rewards – that offshoring entails, according to a report released by The Conference Board
The 2006 Offshore Customer Management International Conference will appeal to companies already engaged in offshore deployments but looking for mature and detailed assessments of new deployments, hot locations and emerging trends. Those new to offshore contact centres and BPO will be able to experience the realities of offshoring at first hand and network with the world's offshoring community. 
