Call Center - Contact Center - Business Center - OFFSHORING

The Future of Contact Center Outsourcing in Indian and the Philippines, by Datamonitor

In a report just published, Datamonitor expects more than 127,000 new offshore outsourced call center agent positions (APs) to be added in India and the Philippines over the coming five years.

'Up to 15,000 London City jobs to be outsourced by 2010'

Up to 15,000 well-paid London City jobs could be shifted to India by 2010 as companies prepare to outsource complex tasks to low-cost economies, reports Finfacts.com.

The Next Wave Of Offshoring

An essay by Robyn Meredith on "The Next Wave of Offshoring".

'Is Nearshoring A Real Alternative to Offshoring?', by Blackwell Consulting

As companies struggle to compete in today's global economy, offshoring work to other countries has emerged as a valid alternative in reducing the costs for crucial business operations. More than 75 percent of businesses are using offshoring companies to perform vital business functions¹ — call centers, back-office operations and other strategic business operations, to name a few-to stay competitive and run efficiently. Such countries have the talent that companies desire: government-sponsored workers; Capability Maturity Model (CMM) level 5 certification; and low pay rates.

HSBC staff fear offshoring plan

Fears that banking giant HSBC will offshore more UK jobs to Asia have been raised after its chief operating officer revealed plans to double the bank's back-office workforce abroad, reports PersonnelToday.com.

'UK's IT/services mkt big for India'

"While the UK market has been more welcoming to offshoring compared to the US, Indian companies have a long way to go in terms of capturing large opportunities",  writes Cyber India Online Limited.

call centre labour shortages drive location debate

Seventy five percent of UK call centres have no plans to relocate overseas despite severe staffing difficulties, according to a survey released by OMIS Research and sponsored by Adecco. Best Locations for Contact Centres 2005 questioned over 130 call centre managers in the UK to investigate the health of ‘Call Centre Britain’ and determine future location strategies.

'India still has overwhelming advantage in IT offshoring'

Wipro chairman Azim Premji believes that "despite challenges from China, the Philippines and Eastern Europe, India still has an overwhelming advantage in IT offshoring". An opinion revealed in an interview published in The Independent.

'Offshoring: Ditch the jargon and front up to customers'

...Otherwise they'll presume the worst and you'll face a very public backlash…says Andy McCue in Silicon.com.

Offshoring to surge in 2005

Business Standard reports that "Global offshoring is likely to see a steady growth in 2005, with more companies in developed countries planning to offshore services to low-cost destinations".